Harold Hambrose is the Chief Strategy Officer at ZENDA, LLC, a New York–based company redefining business process modeling through innovative design. For nearly 30 years, Harold has led design teams in helping Fortune 500 companies harness the power of design to better understand their operations and envision more innovative futures. A graduate of Carnegie Mellon University’s College of Fine Arts, Harold began his career designing human-centered technological systems. His early work includes several industry milestones: the first ATM for Citibank, the original graphical user interface for electronic medical records (Microsoft / First Data), and the user interface for IBM’s OS/2 operating system. In 1990, he founded Electronic Ink to formalize the role of design in the tech industry. After 26 successful years, Electronic Ink was acquired by Capgemini / Frog, cementing Harold’s influence on enterprise system planning and management.
Harold’s design leadership has earned international acclaim, including the design of emergency response software now part of the Museum of Modern Art’s collection. He is the author of Wrench in the System, a book that explores the critical role of design in shaping effective business systems. Harold has lectured worldwide at universities and industry conferences and has served as an expert witness in international legal proceedings on design and technology matters. Among his many honors, Harold received the Alumni Achievement Award from Carnegie Mellon University for outstanding contributions to the fields of technology and design. He serves on the Dean’s Advisory Board for CMU’s College of Fine Arts. Harold also teaches Work Design at CMU’s Tepper School of Business through its Integrated Innovation Institute.
