Process mining is limited to what systems record. At most, this is 60% of how work actually happens. The other 40%, the decisions, exceptions, handoffs, and human judgments that occur outside operational systems, are completely invisible. That's where risk hides, where AI strategies become invalid, where opportunity is lost.

Zenda’s Execution Intelligence™ captures that missing 40%. Combined with process mining data, it delivers the first complete picture of the operation.

• Process mining maps the digital footprint of transactions. ZENDA captures the full operational reality — including the 40% that never enters a system of record.‍
• Process mining tells you a process deviated. ZENDA explains the decisions, people, and conditions that caused it.
• Process mining gives you a model of how work was recorded. ZENDA gives you a living model of how work actually happens, continuously relevant as operations evolve.

Process mining tells you what your systems recorded. ZENDA explains what is really happening.

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Zenda gives organizations a shared way to see, understand, and talk about how work really happens.

By combining data, human insight, and analytics, we’ve built a visual language that turns complex operations into something everyone can grasp—operators, analysts, technologists, and regulators alike.

It’s one clear framework for how work flows, where it drifts and why, and how to make it better— so every conversation starts from the same truth.