We see what you're missing.
Zenda delivers Execution Intelligence™: the 40% of operational insight no other system captures. We model how work actually happens across people, tools, and process, and store it as an operational resource that keeps growing.
Knowing how work really happens
has evaded operators for decades.
It has been the source of your compliance failures, your risk exposure, your inefficiencies, and your catastrophic breaks. It has also been a pool of opportunity and discovery impossible to tap.
Wherever human beings are performing the work of the business enterprise, close to 40% of what actually transpires never reaches a log file, a process document, or an SOP. It lives in workarounds, judgment calls, side channels, and rework. You cannot see it, so you do not know it is costing you.
Zenda captures this 40%. Structures it. And reveals the risks, opportunities, and patterns that have eluded business operators for decades. This is Execution Intelligence™, altogether new operational data that is a durable, compounding, enterprise asset.
Not process mining. Not task mining. The execution layer both are missing.
Process mining reads event logs. Task mining watches the desktop. And when it does ask people questions, those questions are about what happened on a screen. Zenda talks with your workforce about the work itself: the judgments, exceptions and handoffs that define how things really get done.
“Process mining data without context gives my business partners the what, but not the why.”
What your systems recorded.
Built on event logs, so it sees only what passes through the system of record. It shows the sequence and timing of steps. It cannot explain why things are happening.
What happened on the screen.
Aside from the obvious challenges with monitoring a worker, any comments people provide while being observed are tied to a window or a click, so input value is limited.
How work really happens.
Conversations about work reach beyond process, and beyond the desktop. Execution Intelligence™ shapes event models that describe how things are happening, and why. This is a new operational asset that makes discovery and transformation continuous.
Welcome to the Post Process Era. Operations Were Never as Simple as a Diagram.
With Zenda's Execution Intelligence™ AI can now infer what process diagrams always left out: how operational events actually transpire.